Tech Support
Technical Support You Can Rely On
Smooth operations. Seamless support.
At ChartPrep Scribes, we understand how crucial uptime and smooth functionality are to your workflow. That’s why our dedicated tech support team is here to ensure your scribing and documentation processes run without a hitch—day in, day out.
Tech Support
How We Support You
Onboarding Assistance
From initial setup to full integration with your EHR system, we guide you through every technical step. We make onboarding easy and hassle-free.
✔ Real-Time Troubleshooting
Have an issue during a live session or need help accessing your scribe dashboard? Our responsive support team is available to resolve issues promptly—so your care team never skips a beat.
✔ EHR Integration Support
We work with all major EHR systems and provide help with connection, configuration, and workflow optimization to ensure a secure and seamless experience.
✔ Device & App Support
Need help setting up our mobile app or recording tools? Whether you’re on a tablet, desktop, or phone—we’ve got you covered.
✔ Security & Access Help
Locked out? Need to reset permissions? Our tech support ensures your data is protected and your access is always safe and secure.